Support

Contact us

Email balitideforecast@gmail.com with any question, problem or suggestion about the app. We read every message and reply as soon as we can.

To help us sort it out quickly, please include:

• Your device (iPhone, Apple Watch or Android) and its OS version;
• The app version (shown in the app’s Settings);
• What you expected to happen and what happened instead;
• A screenshot, if it shows the problem.

Email support

Subscriptions

Pro subscriptions are billed by Apple or Google, so they are managed in your store account rather than in the app.

• iPhone / Apple Watch: open Settings → your name → Subscriptions, or go to apps.apple.com/account/subscriptions.
• Android: open Google Play → profile → Payments & subscriptions → Subscriptions, or go to play.google.com/store/account/subscriptions.

If you already bought Pro and the app does not show it — for example on a new phone — use Restore Purchases in the app while signed in with the same Apple ID or Google account.

Refunds

Refunds are handled by the store that charged you. For App Store purchases, request one at reportaproblem.apple.com. For Google Play purchases, follow Google Play’s refund instructions. We cannot issue refunds directly, but we are happy to help if something went wrong — just email us.

Common issues

• Forecast looks out of date: forecasts refresh every 3 hours. Check your internet connection, then pull to refresh or reopen the app.
• Widget is not updating: iOS and Android limit how often widgets refresh. Opening the app usually triggers an update; if not, remove the widget and add it again.
• Apple Watch shows no data: open the app on your iPhone first so it can sync, and keep both devices connected.
• Wrong units: switch between metres and feet in the app’s Settings.

More answers are in the FAQ. See also our Privacy Policy and Terms of Use.